Channels: Carrier mapping (for shipments)

It's possible (and sometimes required) in ChannelEngine to 'map' your own carriers / shipping methods to specific carriers allowed by marketplaces. While there are some marketplaces that have no restrictions on the carrier (as long as you submit a carrier name + track & trace link), a lot have a specific list of carriers they except. If your shipment method does not contain a value from that specific carrier list, your shipment will be rejected and the order will not be marked as processed.

This can have very negative effects on your seller ratings on a marketplace (in case of your orders will even be deleted and refunded after a few days), thus it's very important to have your shipping set up correctly.

To configure the carrier mapping go to the channel you wish to configure this for, go to the tab ' Mappings' and select the sub tab 'Carrier mappings'. 

There you can press the blue " + Add" button in order to create a new rule for mapping. This works in a similar fashion as the product selection, although simplified in comparison. You will see 3 different columns labeled 'Shipment method', 'Customer delivery country' and 'Channel'. It easiest to view these columns as 'input' (coming from you) + 'country you are shipping to' -> 'output'.

  • "Shipment method": This is the name of the shipment method / carrier name that you submit on shipments. Please not that the name has to match 100% so in the above case this rule will not be applied if 'post nl' is submitted.
  • "Customer delivery country": This column is relevant if you use different sub carriers / country based carrier per country. An example of this is 'DPD'. While this is one carrier company, there is a distinct 'DPD NL', 'DPD BE', 'DPD DE' carrier code for most marketplaces. By setting the 'customer delivery country' you can differentiate the carrier per delivery country.
  • "Channel": This column displays the list of available carriers for that specific channel. Please note these lists are comprised of the carrier abbreviation as used in the API of that marketplaces. Thus some names can be cryptic (for example for PostNL = TNT, Bezorgafspraak = COURIER, etc - see