Shipments

Shipments

Once you have successfully processed the order and it's shipped (or ready for shipment), you will need to create a 'shipment' in order to "close" the order. As long as the order is still labeled 'In progress', we will remain reserving the stock from an order, so it is imperative to submit the correct shipment information.

Warning:  for many marketplaces there is a limited time span in which you can 'ship' your items (based on your own delivery time. While ChannelEngine will accept shipments even months after the initial order was placed, there is no guarantee the marketplace will still accept the shipment.

In case of a plugin like Magento, Woocommerce or Prestashop you can just create a shipment at the regular location in your webshop software. This will automatically be exported to ChannelEngine. If you do not use a plugin, specific ERP connection or a API connection you can also use the ChannelEngine interface to create a shipment. 

If you are in the order overview (listing all the orders) you can click on the button with the ‘truck’ icon next to your order. The alternative is to open the order details and select ‘ Create shipment’ at the bottom and fill in the required information. Depending on the marketplace, you’ll be able to choose between shipping the full order or just partially. Be sure to fill in all the information. If you don’t have a merchant shipment number (most systems will automatically generate one), you can fill in the order number or any other unique number.

Warning:  by default we will use your own carrier / shipment method and try to export it to marketplaces. However, a lot of marketplaces have a specific list of carriers they except. If you use an 'empty' shipment method (by leaving out track & trace information) or a carrier a marketplace does not know / accepts, the order will not be set as completed on a marketplace and customers will not know when to expect their order.

Carrier mapping

In order to 'translate' your shipment method(s) to carriers channels accept, you can use 'Carrier mappings' in the tab 'Mappings' > 'Carrier Mappings' to automatically set your own carrier-names to marketplace specific excepted carriers. 

"Shipment method": This is the name of the shipment method / carrier name that you submit on shipments. Please not that the name has to match 100% so in the above case this rule will not be applied if 'post nl' is submitted.
"Customer delivery country": This column is relevant if you use different sub carriers / country based carrier per country. An example of this is 'DPD'. While this is one carrier, there is a 'DPD NL', 'DPD BE', 'DPD DE', etc. By setting the 'customer delivery country' you can differentiate the carrier per delivery country.
"Channel": This column displays the list of available carriers for that specific channel. Please note these lists are comprised of the carrier abbreviation as used in the API of that marketplaces. Thus some names can be cryptic (for example for bol.com: PostNL = TNT, Bezorgafspraak = COURIER, etc - see https://developers.bol.com/appendix-a-transporters/).

Default Shipment Settings

There is an option in ChannelEngine to set a 'default' shipment method in case of empty shipments still waiting for Track & Trace information, however in most cases it is not advised to use this. 

To find this option go to 'Settings' > 'Settings'. Scroll down to find the above displayed settings. By supplying a default 'tracked' and 'untracked' shipment method, and a timer for using this setting, you can create shipments without Track&Trace-information which aren't immediately tried to be exported. However, almost no channels accept a tracked shipping method without an actual track&trace number, so it's main use is to set shipments as 'mailbox packages' when waiting on actual track&trace information.