how do I request a content FTP account?

In order to create new products via ChannelEngine it is necessary to have a FTP accounts. While supplies multiple different forms to request such an account, we strongly suggest you use the following: This way you will not need to submit our IP ranges again and supply a test content file before given the necessary credentials. 

Once access is requested you will receive the credentials via mail within 24 working hours. These credentials need to be entered in ChannelEngine in the channelsettings > Setup:

Please note: by default the content connection with will not be enabled. Please contact our support team to have this enabled once the credentials have been received and entered.